How to Contact Support for Tellius

If you need assistance with Tellius, our support team is here to help! Follow the steps below to ensure your inquiry is directed to the right resources.

Contact Methods

1. Submit a Ticket

The most efficient way to get help is by submitting a support ticket through our help desk. Here’s how:

• Log in to your Tellius account.
• Navigate to the Help or Support section.
• Click on Submit a Ticket.
• Fill out the required fields, including:
  • Subject: A brief summary of your issue.
  • Description: Provide detailed information about the problem you’re facing, including any relevant screenshots or error messages.
  • Priority Level: Indicate the urgency of your request (Low, Medium, High, Critical).
• Click Submit to send your request to our support team.

2. Email Support

You can also reach out to our support team via email:

• Email Address: [email protected]
• In your email, include:
  • A clear subject line
  • Detailed description of your issue
  • Any relevant attachments (screenshots, logs, etc.)

3. Live Chat

For immediate assistance, you can use our live chat feature:

• Visit the Tellius Help Center.
• Look for the chat icon in the bottom right corner of the page.
• Click to start a conversation with a support representative.

4. Phone Support

If you prefer to speak directly with a support agent, you can contact us by phone:

• Phone Number: 703-673-0113
• Hours of Operation:
• U.S. Team: 7 AM - 4 PM MST
• India Team: [Hours]
• Be prepared to provide your account details and a brief description of your issue.

Tips for Effective Support Requests

• Be Detailed: The more information you provide, the easier it will be for our team to assist you.
• Include Screenshots: Visuals can help illustrate your issue.
• Check for Existing Solutions: Before contacting support, you may want to search our knowledge base for articles related to your issue.

Follow-Up

After submitting your request, you will receive a confirmation email with a ticket number. Our support team will review your inquiry and get back to you as soon as possible.

For any urgent issues, please specify the urgency level when submitting your ticket or reaching out via email or chat.